I had learned of Placentia Super Service, off a popular Facebook page, called #therealplacentiabuzz. I also had the pleasure of meeting Bob once, during an event held at a nearby park. I made a frantic call to this business yesterday (a Friday), to inquire what their labor charge may be. I needed to have an exterior door handle installed on my vehicle. I was already in sticker shock when I ordered the parts from Stadium Nissan for just over $100, only to learn they wanted another $225 for the labor! I believe I spoke with Ryan. His tone, patience, and understanding made me feel at ease, like my concerns were valid, that I wasn't rushed, and that they would be able to assist with me with a much better deal. He guesstimated it would take about 45 minutes, I could just show up on Saturday to have it done, and that they offered $25 off for new customers. What a relief! I pulled up to the location this morning (Saturday), parked out front and went in. The lobby was just the right size, had coffee, water, candy (darn it, I forgot to grab a Reese's), and all the necessary documentation to show their knowledge and expertise surrounding cars. Here, I got to see Bob once again, and also meet some of the other amazing staff, which happened to include AJ. They have a large shop to accomodate all kinds of vehicles and space. It was also really clean and organized! I loved the large American flag on the wall. After speaking with Bob and learning the history of the place and his personal story, I knew I found my future car repair home, when you tie in Veterans, pride for one's country, and a love of God. My car took 20 minutes. 20 MINUTES! That dang Nissan place told me over 2 hours. Let me tell you I paid NEARLY 4 TIMES LESS here than I would have at Stadium Nissan. I literally cried tears of joy at how much I appreciated not being taken advantage of financially, as a single woman. Bob has sophisticated equipment and technology for cars and customer service. He input my personal information into his system and I can get reminders on when my car is due for future checks. Upon leaving, he handed me his special this month for oil changes, so I already know I'll be back this week! I've found my automobile's new home. Thanks to all of you for communicating clearly, being patient, actively listening, going above and beyond, being honest, and working on a relationship with customers, rather than viewing them as a name, number, or dollar sign. See you soon.