Excellent service.
Matthew, thanks for taking the time to leave us this five-star review and this kind feedback.
First time using Placentia Super Service. Had no idea they were here. Now that my cars are past their warranty, I'm looking for a local service with lower costs but same great level care as my dealer gives. With my first visit, they just might be the one. It was great service from the very start. I will take my other car in and hope for the same. Thank you, Paul.
Thank you for this five-star review, John! We are glad we could serve you and provide you with the service you're looking for. Here at Placentia Super Service, the customer experience is paramount to all we do, and we want to earn your trust. If there's anything we can do in the near future, please don't hesitate to reach out and let us know.
I went and had them evaluate my vehicle which had died on me and asked for their evaluation and estimate for repairs. I knew there would be a $150 charge even if I chose not to have any work done there so I cannot hold them to blame for that. However the estimate they gave me for the minimum required to get my vehicle back on the road was almost double the amount I ended up spending at another five-star repair location in Fullerton. Their location was very clean and their entire operation seemed very professional, but for me the cost of repairs was higher on my list of priorities.
Scott, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the discrepancy between our estimate and the final cost of repairs. While we strive to provide accurate estimates, we understand that the final expense can sometimes vary based on various factors. Regarding the difference in cost, we want to emphasize that our pricing reflects the expertise of our technicians, the importance we place on ongoing training, and the utilization of top-notch tools and equipment to ensure the highest quality of service. While we acknowledge that our rates may be higher compared to some other establishments, we firmly believe in the value we offer through our skilled workforce and commitment to excellence. Safe travels always and thanks for your feedback, we hope to have the opportunity to serve you again and provide you a five-star experience in the future.
I can't say enough about PSS. They've always provided great customer service. Benjamin has always been my go-to guy. He explains things clearly & works with me. In all the times I've taken my car to them there's only been once I had to take my car back in. Their charges are reasonable & they've never price gouged me. I really appreciate the free ride service they provide.
Aleesha, thanks for taking the time to leave us this review. We appreciate your patronage and are so glad to have great customers like you here at Placentia Super Service. If you need anything, please don't hesitate to reach out to us.
Thanks for leaving us this five-star review, Alyssa! We are glad we could be of service to you. Give us a call if you need anything.
I’m so thankful that I found this shop. My Jaguar is 22 years old and needs tender care. To begin with, the shop is clean and gorgeous. The waiting room has a picture window that looks out to the spotless work area. The floors shine, the technicians are clean, even the cars are shiny! Inside the waiting room there is a beautiful restroom, multiple internet access spots on the leather couch and chairs, and a coffee table with flowers and magazines. On offer you will find quality granola bars and candy, other snacks, coffee, a variety of cold drinks and a popcorn machine. You don’t have to wait of course, there is a free ride service. I’d tip the driver for that convenience! My service advisor was Benjamin Green. He was patient and communicative, as I’m sure the other advisors must be, or the shop would not be as successful. I recommend PSS to everyone I know. It’s too hard to find quality work or products anymore.
Sean, thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our shop to be a welcoming and comfortable environment for both you and your cherished Jaguar. We take great pride in maintaining a clean and inviting space for our valued customers, and it's fantastic to know that you appreciated the attention to detail in every aspect of our facility, from the spotless work area to the amenities in the waiting room. We'll make sure Benjamin gets this feedback! Give us a call if you need anything.
Joe and Miguel were a great help when I needed assistance with a diagnostic on my car. Joe was very thorough in explaining details of what needed to be fixed. This was a great first experience at Placentia Super Service. I will definitely be going back!
Thanks for the review, Talia! We're so glad to hear that Joe and Miguel were able to assist you with your car's diagnostic and that you had a great first experience at Placentia Super Service. We appreciate your support and look forward to seeing you again in the future!
They were very professional and quick. They won't do anything on your vehicle without your knowledge or consent PRIOR to any work done. They made me feel very comfortable with how they do buisiness and nothing was done that was not needed to be done. They listen and understand thier customers. In the long forgotten world of Customer Service, they are at the top of giving it to thier customers. I highly reccomend this shop for any and all needs for your car and You!! They also have a well stocked waiting area wit coffee, cold water, snacks, phone charging station and television if you choose to wait there instead of them giving you a ride home to wait! Within 10 miles I think for free. They will also pick you up when your car is finished. All free of charge! The people here are all great to work with. I will never take my car anywhere else again. Thanks again guys! Barbara Zeyen 2020 Nissan Sentra Orange, CA
Thanks for taking the time to leave such a great review, Barbara! We're so glad to hear that you had a positive experience with us at Placentia Super Service. Our team takes pride in providing professional and efficient service, and we're happy to hear that you felt comfortable and well-informed throughout the process. Thank you for choosing us for your car needs, and for recommending us to others. We truly appreciate your support and look forward to working with you again in the future!
Thanks for the great review, Mike!
I was very pleased with my experience here! As a young woman, I felt very comfortable and at ease which can be hard to feel at times especially when it comes to car maintenance! They were thorough in their inspection and did a real quality job! Thank you guys again for all the help!
Hey Maddie! Thanks for taking the time to leave us a review! We're so glad to hear that you had a positive experience with us. We're also happy to hear that you were satisfied with the thorough inspection and quality work we provided. Thank you for choosing us for your car maintenance needs. We appreciate your support and hope to see you again in the future!