I went and had them evaluate my vehicle which had died on me and asked for their evaluation and estimate for repairs. I knew there would be a $150 charge even if I chose not to have any work done there so I cannot hold them to blame for that. However the estimate they gave me for the minimum required to get my vehicle back on the road was almost double the amount I ended up spending at another five-star repair location in Fullerton. Their location was very clean and their entire operation seemed very professional, but for me the cost of repairs was higher on my list of priorities.
Scott, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the discrepancy between our estimate and the final cost of repairs. While we strive to provide accurate estimates, we understand that the final expense can sometimes vary based on various factors. Regarding the difference in cost, we want to emphasize that our pricing reflects the expertise of our technicians, the importance we place on ongoing training, and the utilization of top-notch tools and equipment to ensure the highest quality of service. While we acknowledge that our rates may be higher compared to some other establishments, we firmly believe in the value we offer through our skilled workforce and commitment to excellence. Safe travels always and thanks for your feedback, we hope to have the opportunity to serve you again and provide you a five-star experience in the future.
- Placentia Super Service