Updating my review from 1* to 5* Like everyone i read the good review regarding this place so called them on Wednesday to get the quote for brake repair. Luckily Bob picked my call, Bob reviews are great in here , and he did assist me with all the questions very professionally. So after talking i knew like everyone else i will also get great customer service and went ahead and asked for availability to have my break check and then repair. Bob quickly looked into his calendar and told me Saturday 10:00AM is open slot. Perfect i booked that. Today i went there at 10:00AM, guess what??? They say we have wait time of 2-3 hrs . I was like I talked to Bob and have appointment and the person says well we didn't knew if you gonna show up ..!!! I'm like what???? (If you think people will never show up appo then please don't bother to give them any appointment just ask them for walk-in) Update: I got the call from Bob asking why I left the shop as he came to shop around 10:15AM and when he asked his staff regarding me,as i was the first person on his list of appointments. I told him what happened at shop and he was very disappointed as client having appointments gets the priority. Bob quickly reschedule my appointment to 11am. Luckily i live near to this place and plus my initial impression of Bob was good I thought to give another chance. I show up at my scheduled time and was greeted very professionally by Bob. They ran the safety inspection for my brakes and shared me a digital report (Great software). My car needed Brake replacement and new rotors. Price was reasonable and Bob said parts can be available in 15min if i want to go ahead with the job. I was happy with the service and trusted him so went ahead and initited repair work. I had concerned regarding my air conditioner as well so asked Bob if he can check. He took care of that and said that's there freon leak due to a Part and they can replace it with No cost. (Very much appreciated) Overall it was a very pleasant experience like i wanted and what everyone else has talked about in the reviews. Bob earned my business and would definitely recommend this place. I can say Bob was very professional right from the time i first talked to him over the phone till i met and my car was fixed. In fact he's the person who's concerned for client car that needs brakes repair as anything can happen on road if brakes needs attention. Fun Fact: Bob looks like Chandler Bing.
Thank you, Bhavik, for taking the time to leave us such a heartfelt review. We are honored to have earned your business and will do what it takes to keep your trust.
- Placentia Super Service