Brought my car in because of a leak in the power steering system. After a $420 "repair", it was still leaking. I was then told that the leak was in the rack and pinion, which they had repaired a few months previously and was therefore still under their warranty. I then asked for my $420 to be refunded since this "repair" was not necessary. They refused. My car is still leaking. My advice is if you need car repairs, find another mechanic.
Brought my car in because of a leak in the power steering system. After a $420 "repair", it was still leaking. I was then told that the leak was in the rack and pinion, which they had repaired a few months previously and was therefore still under their warranty. I then asked for my $420 to be refunded since this "repair" was not necessary. They refused. My car is still leaking. My advice is if you need car repairs, find another mechanic. UPDATE: Shortly after this post, I was contacted by Benjamin, the General Manager. He proceeded to take control of the situation and with his experience and expertise, he found the leak and repaired it. Also, I received a refund for the previous "repair". Many thanks to Benjamin for solving my problem satisfactorily.
I would like to say that this shop is not good at all. I don't mean to say anything, but the shop damaged my engine cover. There are pictures attached to this review. As a customer, I would like to ask who is responsible for this. They should care that customers trust them to fix their cars and feel comfortable using their services. Joe may seem arrogant, but Gilbert is great. After reading the reviews, I thought that using this shop would not disappoint me. But I was really disappointed. There are other problems. I wish I had more time to type. However, I may be negative about this incident, but trust me, if you care more about your car, like you fix your own car, there would not be reviews like this for you to read and feel bad about me for writing such a review.
We apologize for the reasons that prompted you to write this review! We would reach out, but we are unable to identify you based on your username. Please contact the shop and request to speak to our manager Benjamin. We will gladly look into resolving this for you!
Came for the first time, Gilbert was amazing and made the whole process easy and comfortable for me. Came a bit earlier then the appointed time and made us feel welcome and took care of us
I had a great first experience with Placentia Super Service. I came back for additional work on my car because from start to finish, their customer service was top-notch. Everyone I interacted with was professional, friendly, and communicative. I really appreciated the clear updates throughout the process and fair, transparent pricing. One of the biggest perks was the option for a loaner car. The whole process felt smooth, honest, and stress-free. I’ll definitely be returning and highly recommend them to anyone looking for reliable, high-quality service!
Thank you for the great review, Kelly! We are truly honored that you've entrusted us with the service of your Subaru Crosstrek! We look forward to continuing to provide service you can trust with all the conveniences you need to keep your day going. We look forward to seeing you when your next service is due! :)
Great customer service, appreciate the shuttle, while the guarantee their work for 3 years you will be paying dealerships prices for service.
Thank you for your wonderful review, Ramses! We're thrilled to know you had a great experience with our team and that you appreciated our shuttle service. We look forward to welcoming you back for your Sentra's next service!
Came in for a leak somewhere in my engine. I met with Ricky Martinez. He helped set up an appointment for Monday 6/23/25. On Monday met Paul Del Villar. Paul informed me it would take a couple of hours to find the cause of the leak and offered me a ride home. Paul kept me updated on what they found out. I had them repair the leak it took all day and on Tuesday my car was repaired. They came and pick me up. I was very impressed with the work ,time and friendliness. I found my place to take my car from now on.Thank you
Hey Mark, Thank you for your wonderful review! We're thrilled to hear that our team effectively resolved your Ram 1500's issue and that you appreciated our shuttle service. We look forward to welcoming you back for your next car service!
Took van in for new brakes, ended up leaving car for two days so they could make all repairs needed. Showed pics after assessment and ordered parts promptly. You never know what you are getting at mechanic but so far we are pleased.
Thank you, Brendan, for your review! We are happy to know that you had a good experience with us during the service of your Kia Sedona. If there is anything else we can do to enhance your satisfaction, please let us know. We look forward to serving you again soon!
Ricky was extremely helpful in explaining the breakdowns of the services received, what might be unnecessary, and in making sure I could get to an event and back despite missing the shuttle. Thank you very much!
Hey Winnie, Thank you for your wonderful review! We're thrilled to hear that our team was so helpful and that you appreciated our shuttle service. We look forward to welcoming you back for your next car service! :)
Good, quick service at a reasonable price
We take our responsibilities as "the friendlier & more helpful auto repair" very seriously and are thrilled to know we've lived up to that mantra for you, Jonah! Thank you for the kind words and top rating! We look forward to seeing you when your Honda Civic is due for it's next service! :)