Placentia Auto Repair

Came here a couple months ago to get my front control arms replaced, and haven't had a problem since. I initially went though yelp to receive a quote/schedule an appointment, but received no response for a couple days. I simply called the store and Gilbert was able to give me a quote and schedule an appointment within minutes. The price was reasonable compared to other places and what was estimated online. On my service date, the parking was a bit of a hassle and I ended up going towards the back lot which was meant for employees only. Luckily, I found a spot along the building wall. Once inside, staff were welcoming and Gilbert was able to start my service and set me up with a complimentary ride to and from my place all within 15 minutes. The waiting area was comfortable and had snacks/beverages. Everything was completed within 3 hours, and I never felt any pressure from Gilbert to perform any additional services that they found upon their full service inspection. Overall, I wished there was better parking, but Gilbert and the rest of his team were awesome!

Pretty disappointed with this place. I took my car in on Friday and was told they were busy and that it might not be ready until Saturday. I appreciated the honesty and said that was fine. However, when Saturday came, there was no follow-up or update on my car. I later realized they were closed on Sunday, which is on me. By Monday, I still hadn’t received a call, so I contacted the shop and spoke with the receptionist, who was polite and helpful. I was told my advisor would call me back, but I never received a response. On Tuesday, I called again and was told my car still wasn’t ready but would be finished by 5 p.m. I don’t understand why the service took four business days with little to no communication. I was also told my battery needed to be replaced, but it’s only 14 months old and still under a three-year warranty. I took the battery to Costco for a replacement, only to be told the battery tested perfectly fine and should last for several more years. That was frustrating and concerning. Now I’m hearing a noise under my car that sounds like something may be loose, which makes me hesitant to bring it back. Also, my oil change service reminder on the dashboard was not reset. Now I have to figure out how to reset my service reminder. I’ve had good experiences here in the past, but this visit was a letdown and has hurt my trust in their service.

Update since my last review: The team took the time to address all of the issues I previously mentioned and even reimbursed me for the battery I had paid for. On top of that, they offered a complimentary service on my next visit, which I truly appreciated. What really makes a company stand out is how they listen to their customers and how they make things right when something goes wrong. Their attention to quality control and willingness to take responsibility ultimately won me over. I want to thank Don and Benjamin for listening to my concerns, acknowledging the issues, and going the extra mile to make things right. -_________________________ Pretty disappointed with this place. I took my car in on Friday and was told they were busy and that it might not be ready until Saturday. I appreciated the honesty and said that was fine. However, when Saturday came, there was no follow-up or update on my car. I later realized they were closed on Sunday, which is on me. By Monday, I still hadn’t received a call, so I contacted the shop and spoke with the receptionist, who was polite and helpful. I was told my advisor would call me back, but I never received a response. On Tuesday, I called again and was told my car still wasn’t ready but would be finished by 5 p.m. I don’t understand why the service took four business days with little to no communication. I was also told my battery needed to be replaced, but it’s only 14 months old and still under a three-year warranty. I took the battery to Costco for a replacement, only to be told the battery tested perfectly fine and should last for several more years. That was frustrating and concerning. Now I’m hearing a noise under my car that sounds like something may be loose, which makes me hesitant to bring it back. Also, my oil change service reminder on the dashboard was not reset. Now I have to figure out how to reset my service reminder. I’ve had good experiences here in the past, but this visit was a letdown and has hurt my trust in their service.

Very disappointed after keeping the truck 5days the salesman up charging a $1500 labor job to $4000 asking $5500 to replace the (upper oil pump???) and when I decline your services you do not put the truck back together like yu found it. You left the wheel wells off.... Smh

Problem at the front desk. Unfortunately I was attended by one of their agents who was overly rude possibly having some problem in his life. This was my first time to get my car serviced there. The pics of my car sent by the shop repairman showed some color sprayed next to the car door(driver side) whereas my car was all clean when I brought to the shop(so I think that upset front desk/sales agent may be behind it). The report on my car wrongly reported there a bunch of things (fluids) as low level which was definitely made up report. Later I took my car to a Lexus dealership and it reported no fluids needed to be replaced. So I will not trust this place, though the main thing for which I took my car there was repaired/replaced correctly.

Last time I came here, I got my wiper blades replaced, they only put one on, so when I went to use them, they scratched my windshield. I told them about it when I came to get my front brakes done, he told me they couldn’t do anything but sell me another one. Now onto the brake service, for one it was $800 for just my front brake pad and rotor on a daily driven mazda. They took 5 hours for just the brake pads, and I had to leave for an appointment before they could put on the rotors. When the mechanic brought out the car, he told me that the service was ridiculous for how long it took, and that I should ask for money back and a free car wash. After the appointment, the replaced the rotors, and told me I needed a new belt tensioner because it was leaking. They quoted me $750 and that it was a very extensive process. Took it to another shop because I had a feeling they were ripping me off, this shop quoted me $250 for the part $150 for the labor $400 total, had it done in 90 minutes. Won’t be coming back here I recommend you stay away.

I had the brakes serviced here a couple of months back based on the recommendation of the service manager. Shortly after, the brakes start to squeak. When I took the vehicle back in for inspection, I was informed that the squeaks are not due to any defects on the pads or the rotors, but rather, it is due to a shock that may be worn and therefore putting more pressure on the brakes, which subsequently, overheats the rotor. If shocks are not serviced, then the rotors will fail prematurely, nullifying the warranties... My issue is, this seems like a round and about way to try to steer away from resolving the brake issue, which I did not have prior to getting it serviced at the shop...