Great experience for a new shop. Happy about the very detailed diagnostic. Joseph was very helpful every step of the way.
Thanks for the great review, Rhodore! We're thrilled to know Joseph and our Super Service Team provided such a helpful and informative experience during the service of your 2010 Porsche Panamera S! If you need anything else, don't hesitate to give us a call :)
Came in for a water pump issue on my 2012 Ford edge. The agent I worked with was Joe. He was extremely understanding of my situation was able to help me diagnose the problem very quickly and started to work the same day to get it corrected. In my opinion, the folks at work at this location are tier one the best that you could possibly have. Anything I needed questions answered. They were there for me every step of the way and try to make it as painless as possible. From now on, I’ll be doing all my business with these folks. They are well worth every penny.
Thank you for the wonderful review and for trusting us with your 2012 Ford Edge, Jose! We're delighted to hear that Joe was able to quickly diagnose the water pump issue and get the repair process started right away. Providing clear communication, quality service, and support throughout the repair process is what we strive for every day, so it's incredibly rewarding to know that our team made your experience as smooth and stress-free as possible. Your kind words about our staff mean a great deal to us. We truly appreciate your confidence in our team and your commitment to bringing your future business to us. Thank you for your support, and we look forward to helping you with all your vehicle needs for many years to come.
Took my truck in to get my transmission replaced, they bought a new one from a dealership told me it was ready to pick up a week later.. picked it up and check engine light came on after driving 4 miles, returned back to them, apparently if your service manager isn't working that day they don't work on your vehicle. I ended up telling them to tow it to the dealership which they fixed the issue. Horrible customer service especially if you deal with Ben, came off aggressive and raising his voice
Good morning Steve this is Benjamin the Assistant District Manager for Super Service Auto Shop. I am sorry for the delays that went on with your truck and it was a unforeseen issue we could not have predicted. We did get a new OEM transmission for your truck that was faulty from the dealership and had to be replaced by the dealership and that did take them a bit of time. Your check engine light was also diagnosed by the dealership and you were given the paperwork from them stating that the issue was caused by your aftermarket radio system. Which they disconnected and we paid them to do for you. The dealership had also caused body damage to your truck which I caught when I went to pick it up for you and had them perform the repairs which then took another week. Again, I apologize for the reasons which inclined you to leave us this review. I also tried calling you and could not get a hold of you. I also personally keep you updated along the way of your repairs. You stated in your review that Ben raised his voice to you! You may have the names mixed up as I never raised my voice to you. I hope all is well with you and I hope your truck is still running beautifully after you picked it up. If you would like to give me a call back to further discuss I am alway available as is Don my District Manager. I hope you have a wonderful week!
I’ve written a review of this place before as I’ve been going here for about two years, and service has always been stellar - until now. I brought my car in a few months ago, and the mechanic Ken said that my oil tank was leaking but it would be covered under the extended warranty. Ken did a great job of communicating with me and giving status updates since the warranty company took a long time to essentially say the damage wasn’t bad enough yet. So when my check engine light came on a couple weeks later with an alert that I needed my oil changed, I knew it was time to do the warranty repairs. I brought the car in and this time my mechanic was Joe. I don’t know what was going on in the two weeks they had my car because Joe never called me once to update me. I called five times over the course of the two weeks and kept getting ‘Oh, he’s busy but he’ll call you back in a minute,’ and he never once did. He didn’t even call me to tell me my car was finished — I got a text two days after the promise date that it was ready, and the guy who checked me out couldn’t even tell me what they did to my car. There were extra repairs that they claim I authorized, but when the mechanic I spoke to (not Joe) told me that they were doing the additional repairs, not once was a price discussed (you can check the recorded call to verify). So when I showed up to pick up my car, I was surprised that there was a $400+ charge. If it was any more I wouldn’t have been able to afford it. To top it off, when I got my car, it was covered in dirt and cobwebs and sitting on the side of the shop like it had been there for a couple of days (why didn’t anyone call me to tell me it was done??) I just got back into town after watching my MIL die of cancer, I turned my car on for the first time after driving it back from the mechanic, and my check engine light is still on. I will not be going back here, and I regret bringing my car to this establishment in the first place.
Communicates well options and cost. Courtesy Ride was excellent
Thanks for the review, Ted! We're thrilled to know our Super Service Team was so accommodating and that you took advantage of our shuttle service! If you need anything else for you 2020 BMW X3, don't hesitate to give us a call :)
Placentia Super Service had incredibly kind and honest workers, especially Joe. It's really difficult to find genuine and honest service these days without being overcharged or taken advantage of, especially as a younger girl. I had multiple dealerships try to take advantage of me over an issue with my AC, and Joe was completely upfront and honest about what actually needed to be fixed instead of trying to overcharge me. They repaired everything at an honest and reasonable price and were worth every penny. I'll be trusting them with any issue I have with my car in the future and will 100% be returning for future repairs. Great team of employees!
Thank you so much for your kind words and for taking the time to share your experience with us, Aryan! We truly appreciate your trust, especially after the frustrating experiences you had elsewhere. Joe and the entire Super Service Team work hard to provide honest, transparent service and make sure every customer feels comfortable and informed throughout the repair process. If you need anything else for your Toyota Highlander, don't hesitate to give us a call :)
Thank you for the review!
Great place great service always very helpful. Gilbert has always been helpful and informative and professional.
Pat, thank you for the 5-star review! We’re happy to hear Gilbert has continued to provide helpful and professional service. We truly appreciate your support and kind words about our team!
Fast, friendly, honest service. Joseph was very kind and helpful.
Thank you for the review, Jennifer! We look forward to seeing you when your next service is due :)
Service Advisor Joseph M. did an amazing job. Great communication to keep me informed throughout the process. He was very helpful to handle my transportation needs. Will definitely return for any future car service needs.
We look forward to being of service to you again, Lori! Thank you for the great review! If you need anything else for your Hyundai Elantra, don't hesitate to give us a call :)