Placentia Auto Repair

I can not compare pricing asI have only been to two places in placentia. That being said: Customer service is top notch. You can tell their customers are important to them: Snacks in waiting area, eye contact, communication I have heard they are not the cheapest place to have work done. However, sometimes the cheapest is not worth the hassle ( I have had a car take 2 days at another popular place for an oil change!-and that is just how that other establishment rolls) I did feel that their estimate was accurate, they were upfront about costs and I will be back I don't know if it's noteworthy to add, but I keep my cars running before buying new (this visit was my functioning 12 year old town and country) I love new pretty things, but I am also money practical because

Definitely 5-star Service. Kudos to Bob for the quick and straight forward response. Very impressed with Don Moritz on his customers service expertise, he singlehandedly took care of customers in the shop and over the phone. Kudos Don!!! The car got an excellent service and inspection from the mechanic as well. Definitely coming back.

Came here the day before New Year's Eve. Car needed a big brake and rotor replacement and these guys made sure it was all changed within one day even though it was busy. I am very grateful for the warm attitude they had and patience with my car.

Brought my work truck here and Jasper and the crew did a thorough inspection and made it work again. I worked with Jasper on getting approvals for the repairs from various departments at work and he was patient and kind the entire time. Brought my own car, a 1999 Miata, for an inspection and was elated to know that Jasper also had the same Miata in the past and knew how much I loved this car. He gave me a series of quotes for the work that needs to be done, which I plan on getting done here. The shop is neat and clean inside and I received a follow-up text a few days after asking how the service was. I'd recommend Placentia Super Service and yes it's a little pricier, but I'd especially recommend it if you have a Miata since Jasper knows about the love hate relationship with this car.

I was very happy with the service I received. Jasper was super nice and communicated with me after I left my car and the service was done quickly. Thank you!

I should start by saying I really don't know anything about cars. My car was having issues turning on and I felt it had something to do with the battery. I brought it in to Placentia Super Service and talk to Jasper about some of the issues I thought the car may have, which I didn't think much, they did a full check up of my car. Once we figured out what was wrong, which wasn't really the battery, I felt like they explained thoroughly what was wrong and why I need to fix this specific part. I felt they had great customer service the whole time I dealt with them, and were very considerate to my work schedule and when I would be able to pick up my car again. Truly recommend these guys!

My Jeep was over-heating and leaking coolant. I was hoping it was a hose but it ended up being the water pump leaking. Pricing was good and they did the job the same day even though it was already Saturday afternoon when I came in. I've never been to a shop where the guys (Bob and Andrew) were so professional, honest and nice to deal with. Happy customer and I totally recommend them!

I'm so glad I found this place. Jasper was absolutely amazing! We had quite a bit of work done on our family car. Everything went smooth and timely. Jasper was up front and honest about what NEEDED to be done and what was RECOMMENDED. I loved how the inspection has pictures attached for reference. Everything about this place is great. We found our local mechanic!!!

My first visit was such a pleasant experience. I've only had my Subaru serviced at the dealer prior to this because everything was covered for the first 2 years. It was time for the 30k service and the dealer quoted me $600+ for this service. Decided to look around for a local auto service. Initial contact was with Andrew and he let me know that they will check all the things recommended for the 30k service and will only recommend what is needed. I was nervous about not going to the dealer because I really want to make sure my car is taken care of, but decided to trust this place. At my appointment, Jasper offered the most excellent customer service, bringing out the space heater and tv remote as soon as I sat down to wait. Also there are plenty of snacks and drinks and a popcorn machine to keep you comfortable while you wait. Jasper answered all my questions without ever making me feel like an idiot. I know my questions showed how ignorant I am when it comes to cars, but he took the time to make sure I understood. Besides the regular oil change, my car only needed a few other things, not $600 worth. Jasper communicated this with me and made sure I was okay with the price before proceeding. I left there feeling like they took care of me and my car and will definitely be going there for my next service.

This shop and the service managers, Don and Jasper, are amazing. I needed a new motor on my Mustang. I originally took the car to a local Ford dealer and they took 4 days to look at the car and suggested I just donate it. I then called Placentia Super Service and spoke with Don. He understood my passion for my car and was very attentive and was eager to get my car into his shop to diagnose it. When I dropped the car off in the afternoon Jasper knew about the situation and clearly outlined the diagnosis process. Don called me the next day with a full repair estimate and timeline. He also identified other issues with the vehicle but understood my situation and priority to get it functional. He didn't push or try to convince me to perform the other work. I was blown away by the craftsmanship when I picked up the car after the repair work. The engine bay was clean and the car performed better than ever. Two weeks later I contacted them again to get new tires. I gave Don my price point and he was able to get me into a better model tire for my budget. I dropped the car off in the morning and Jasper was able to quickly turn it around for an afternoon engagement I had. I recently took a 1000 mile road trip through the CA coast and HWY 1 and the car performed like a dream. The work they performed on the car blew me away as I was carving the road through Big Sur. With the superb service and workmanship Placentia Super Service has earned my business for all of my car care needs.