I recently took my 2016 dodge charger R/T in for an oil pressure switch replacement after getting a check engine light, and I was confident that was the issue. During their inspection, they recommended additional repairs, which I agreed to. These included control arm replacement, a brake fluid exchange, and other related work. In total, I spent around $2,600 on the initial service. Before bringing my car in, I had no unusual noises or issues beyond what I originally asked to be fixed. After picking up the vehicle, I immediately noticed a new squeaky, belt-like noise as soon as I started the car — while still in the lot. I went back inside right away and was told it was “probably nothing” and to bring it back if it continued. A few days later, the noise became significantly louder and developed into a harsh, repetitive knocking sound. When I checked under the hood, I saw fluid spraying, and the engine sounded like something was failing. I immediately turned the car off to avoid further damage and had it towed back to the shop the next day, since I had just gotten off work. At that point, I was told it was a water pump issue, which they stated they were “not liable for.” What really concerned me is that they later mentioned they had heard the noise earlier but never communicated that to me during the initial service — even after performing what they described as a “full inspection” and telling me my car would be “almost 100%” after the repairs. I was initially quoted around $1,100 for the water pump repair, which was later reduced to about $725 after I pushed back. This was on top of the $2,600 I had already paid. Regardless, this was an issue that did not exist before my visit, and I felt put in a position where I had no choice but to pay to get my car back in working condition. Overall, the lack of transparency and communication was very disappointing. I would strongly recommend getting a second opinion and ensuring any issues are clearly documented before leaving your vehicle with them. UPDATE: After posting this review, management reached out and acknowledged the communication issue. They issued a refund for the water pump and offered a complimentary oil service. I appreciate them taking steps to make things right.
Great service at a great price.
Thanks for the review, Dale!! We appreciate you and look forward to seeing you again when your next service is due:)
Friendly staff and not too long wait time
Friendly, Expedient and thorough...That's what we aim for, Susan! Thank you for the review! We look forward to seeing you again when your next service is due :)
Great job
Get the job done.
That’s awesome to hear, Rick! Thanks for the review :)
Thank you for the review, Billy!
Excellent service and a job well done. Really appreciate Ricky helping with all my questions. Thanks!
Thanks for the 5-Stars, Patrick! We are so happy to know all our dedication to providing great service along with creating a welcoming atmosphere are appreciated! We look forward to welcoming you back when your next service is due! :)
Great service and very attentive. Definitely recommend them!
Thank you for the awesome review, AJ! We're really glad to hear you had a great experience with us! If there's anything else you need, don't hesitate to give us a call :)
Thanks for the review, Justin! :)
The staff is always friendly and helpful. They were able to get my car in immediately when I called about my starter shorting out. Ricki helped me this last time and was knowledgeable about recommendations for repairs. I will be back.
Thanks for continuing to trust us with the service of your Hyundai Tucson, Heather! We look forward to seeing you again when your next service is due :)