Placentia Super Service saved the day for our family when our Suburban’s transmission overheated while driving from San Jose to Irvine. We were only in Irvine for four days and they were able to perform the necessary repairs to get us back on the road within a day and a half. Ricky was great to work with, the staff was friendly, and the waiting room was clean with lots of snacks. Highly recommend!
Thank you so much for the wonderful review, Lisa! We're glad Ricky and the team could get your Suburban repaired quickly and help get your family safely back on the road. We appreciate your kind words about our staff and waiting room, and we're grateful for your recommendation. Safe travels, and we're here if you ever need us again!
Placentia Super Center was amazing. They give timely updates, photos/videos of the issues, quick service, and overall, great customer service. They also respond quickly to calls and text messages.
Thank you for the fantastic review! We're thrilled to hear you appreciated our timely updates, photos and videos, quick service, and responsive communication. Providing a transparent and stress-free experience is always our goal, we look forward to seeing you again when your Kia Sedona is due for its next service :)
Poor Workmanship Brought my 2017 Subaru Forester here because the AC was blowing hot air. I paid $2,496.13 to remove and replace the compressor, but only a couple of days later, it was blowing warm air again. When I took it back, they refused to take accountability. They claimed it was a completely "new" issue, diagnosed a leaking evaporator core, and wanted to charge me another $1,822.37 (which supposedly included a $300 discount) to tear apart my dashboard, and remove and replace the evaporator core, for a 3-day repair. I declined and took my car straight to the Subaru dealership for a second opinion. The dealership immediately found that the actual cause of the leak was coming from the compressor outlet and expansion valve. The compressor O-rings were dried out and squared, and the expansion valve was missing a required second O-ring, while the single one installed was the wrong size. The dealership fixed the butchered installation by replacing the O-rings for $770.61 (labor and parts), and my AC works perfectly now. See the pic of the receipt from the dealership with the description of the work actually completed and the cost. The first shop completely misdiagnosed the issue to cover up their own poor workmanship and tried to charge me for an expensive, unnecessary remove and replace of the evaporator core behind the dashboard. See the pic of the receipt form this repair shop with the description of the work to be done, and the estimated cost – and the evaporator core wasn’t even the problem. Poor workmanship, zero accountability
Good afternoon Rick and Amy this is Benjamin the Assistant District Manager. I thank you for the time you took to leave the review. I have been trying to get in contact with you guys to get this situation corrected for you. Based on the repairs we did and the repair the dealership performed it sounds like the o-rings that were replaced during the repair possibly got damaged during installation of the parts. This is something that we do watch very closely and try to avoid. It is also something that we would absolutely cover and issue reimbursement under the warranty. Please call back at 714-528-1828 or email [email protected]. I have attempted to call and message on multiple occasions. We truely would like to make this right for you. I hope you have a great night. Talk to you soon.
Good service.
Thanks Nghiem! We look forward to seeing you again when your next service is due :)
Excellent communication, Chris is the best. I came here because of the near perfect 5stars and 1000 reviews, Super Service did not disappoint.
We're thrilled to hear that you had such a great experience with the service of your Dodge Charger SRT Hellcat, Rory! Thank you for the great review and we look forward to being of service to you again :)
Just want to give a huge shout out to Ricky and his team over here at Placentia Super Service. This is now the 3rd time taking my 93 RX7. The first time I brought it, they replaced my Clutch and Flywheel and he was super transparent with pricing and updated me with completion. 2nd time I brought it, my clutch was not engaging properly so they fixed that. 3rd and recent, I brought it in for the Power Steering pump. Ricky has been nothing but honest and I am so glad my vehicle has been serviced here with this team. My car runs smooth and great! Looking forward to getting all my major services here with this team in the future.
Thank you for the wonderful review, Izzy! And the continued trust in us to service your '93 RX7! We're thrilled to hear Ricky and our Super Service Team provided you with transparent, informative and all around great service! We look forward to seeing you in the future :)
Incredibly overpriced. Very poor communication. They’re probably super busy and it’ll take way longer to get your car done even though they price you out super high. I’d recommend taking your car somewhere else.
Hello BP! We apologize for the reasons that prompted your review. We can't locate your file based on your Google credentials, but would appreciate a chance to speak with you to address your concerns. Please reach out to our manager Benjamin at the shop or our District Manager Don at [email protected]. When consumers leave vague and/or speculative feedback like yours, it doesn't help anybody, least of all the business. Our customers and the quality of the service they receive is our top priority. Your feedback sharing the details of your experience with a member of management could potentially make a huge difference for your situation and the next customer down the line if there's a need for us to improve. Unless your true aim is to trash a small business that's been in the community for over 40 years on a public forum, we look forward to speaking with you. Thanks for your time.
Incredibly overpriced. Very poor communication. They’re probably super busy and it’ll take way longer to get your car done even though they price you out super high. I’d recommend taking your car somewhere else.
Hello BP! We apologize for the reasons that prompted your review. We can't locate your file based on your Google credentials, but would appreciate a chance to speak with you to address your concerns. Please reach out to our manager Benjamin at the shop or our District Manager Don at [email protected]. When consumers leave vague and/or speculative feedback like yours, it doesn't help anybody, least of all the business. Our customers and the quality of the service they receive is our top priority. Your feedback sharing the details of your experience with a member of management could potentially make a huge difference for your situation and the next customer down the line if there's a need for us to improve. Unless your true aim is to trash a small business that's been in the community for over 40 years on a public forum, we look forward to speaking with you. Thanks for your time.
Great experience for a new shop. Happy about the very detailed diagnostic. Joseph was very helpful every step of the way.
Thanks for the great review, Rhodore! We're thrilled to know Joseph and our Super Service Team provided such a helpful and informative experience during the service of your 2010 Porsche Panamera S! If you need anything else, don't hesitate to give us a call :)
Came in for a water pump issue on my 2012 Ford edge. The agent I worked with was Joe. He was extremely understanding of my situation was able to help me diagnose the problem very quickly and started to work the same day to get it corrected. In my opinion, the folks at work at this location are tier one the best that you could possibly have. Anything I needed questions answered. They were there for me every step of the way and try to make it as painless as possible. From now on, I’ll be doing all my business with these folks. They are well worth every penny.
Thank you for the wonderful review and for trusting us with your 2012 Ford Edge, Jose! We're delighted to hear that Joe was able to quickly diagnose the water pump issue and get the repair process started right away. Providing clear communication, quality service, and support throughout the repair process is what we strive for every day, so it's incredibly rewarding to know that our team made your experience as smooth and stress-free as possible. Your kind words about our staff mean a great deal to us. We truly appreciate your confidence in our team and your commitment to bringing your future business to us. Thank you for your support, and we look forward to helping you with all your vehicle needs for many years to come.