5

Very attentive and upfront with everything since I started taking my vehicle to them. They are always available to take your call and getting an inspection report via text with images is great!

Thanks for the heartfelt review, Phil. You’ve made our whole day! Thanks for placing your trust in us. :-)

- Placentia Super Service
5

My first time here.. such personal service... Alex was very welcoming and helpful!

Thank you for taking the time to leave us this five-star review, Jim! We appreciate you.

- Placentia Super Service
5

This is a long overdue review for Placentia Super Service. I feel like Bob & Andy and the entire crew at Placentia Service deserve far more than 5 stars for providing beyond excellent service over the past two years that I have been taking my car(s) to them for various repairs/oil changes/etc. . After taking my car to a different auto shop/mechanic for over 10 years, they stopped providing transportation services, which I need as I am the only driver in my household. Also, I was ready to transfer anyways as I was no longer satisfied with my prior shop. I had kept an ad for Placentia Super Service for quite awhile and decided to take my car in for an oil change, etc. When I first called Super Service, back in 2018, I spoke with Bob, who was very friendly and helpful. Their "Friendlier Service" part of their ad is absolutely 'Truth in Advertising'. Also, as a woman going into any auto shop, I never know what to expect. Bob was very kind and helpful, and put me at ease so I felt comfortable going in to the shop and getting my car worked on there. The service provided and rates were very fair and there was no pressure to get work done that my car didn’t need. There were no excessive charges/rates, nor anything that seemed excessive. Every time I have taken my Honda in for service, they have provided an evaluation, which they sent to my phone/email, and I was able to see what was urgent, what could wait, and what condition my vehicle was in overall. This way I was able to decide what to have done, or postpone, according to my budget and what is necessary or urgent. Since I have been a customer, they also sent me coupons, some of which are also available online. It is very clear at Placentia Super Service that they truly care about their customers. In addition to friendliness, and excellent mechanical/repair work, they provide a lot of extra niceties, such as transportation to/from your home, or other (if needed), TV, snacks and drinks in their waiting area, and a concierge service if desired/needed. This year they have gone all out to provide a COVID safe environment in every respect possible. Recently, I took my mom’s car in for an oil change, and some other services, and they provided a concierge service that was outstanding. They came and picked up my vehicle, did the work, and brought it back when it was ready. This was very reassuring and I was very happy they offered this service since I usually need a ride home and back to the shop later….and this way with COVID, they made the whole process safe and seamless. If you really want an outstanding auto shop, I highly recommend Placentia Super Service. Both Bob and Andy (Co-Owners) and all of the crew that works there are super friendly and kind, and they do an outstanding job.

5

First time coming to Placentia Super Service..Don customer service was excellent service two thumbs up.

Lily, thanks for the 5-star review and for your business! We look forward to seeing you again!

- Placentia Super Service
5

I can not compare pricing asI have only been to two places in placentia. That being said: Customer service is top notch. You can tell their customers are important to them: Snacks in waiting area, eye contact, communication I have heard they are not the cheapest place to have work done. However, sometimes the cheapest is not worth the hassle ( I have had a car take 2 days at another popular place for an oil change!-and that is just how that other establishment rolls) I did feel that their estimate was accurate, they were upfront about costs and I will be back I don't know if it's noteworthy to add, but I keep my cars running before buying new (this visit was my functioning 12 year old town and country) I love new pretty things, but I am also money practical because

Thank you for your 5-star review, Mariah. We appreciate you trusting us with your Town and Country and your business!

- Placentia Super Service
5

Definitely 5-star Service. Kudos to Bob for the quick and straight forward response. Very impressed with Don Moritz on his customers service expertise, he singlehandedly took care of customers in the shop and over the phone. Kudos Don!!! The car got an excellent service and inspection from the mechanic as well. Definitely coming back.

We love getting reviews like yours, C C. Thank you for your business!

- Placentia Super Service
5

Came here the day before New Year's Eve. Car needed a big brake and rotor replacement and these guys made sure it was all changed within one day even though it was busy. I am very grateful for the warm attitude they had and patience with my car.

Thanks for trusting us to repair your Altima, Mason. We appreciate the opportunity to earn your business!

- Placentia Super Service
5

Brought my work truck here and Jasper and the crew did a thorough inspection and made it work again. I worked with Jasper on getting approvals for the repairs from various departments at work and he was patient and kind the entire time. Brought my own car, a 1999 Miata, for an inspection and was elated to know that Jasper also had the same Miata in the past and knew how much I loved this car. He gave me a series of quotes for the work that needs to be done, which I plan on getting done here. The shop is neat and clean inside and I received a follow-up text a few days after asking how the service was. I'd recommend Placentia Super Service and yes it's a little pricier, but I'd especially recommend it if you have a Miata since Jasper knows about the love hate relationship with this car.

Thanks for this candid 5-star review, Tamara. We appreciate your repeat business and look forward to getting our hand on your Miata :-)

- Placentia Super Service
5

I was very happy with the service I received. Jasper was super nice and communicated with me after I left my car and the service was done quickly. Thank you!

Thanks for trusting us with your Mini, Stephanie! We appreciate the opportunity to earn your trust.

- Placentia Super Service
5

I should start by saying I really don't know anything about cars. My car was having issues turning on and I felt it had something to do with the battery. I brought it in to Placentia Super Service and talk to Jasper about some of the issues I thought the car may have, which I didn't think much, they did a full check up of my car. Once we figured out what was wrong, which wasn't really the battery, I felt like they explained thoroughly what was wrong and why I need to fix this specific part. I felt they had great customer service the whole time I dealt with them, and were very considerate to my work schedule and when I would be able to pick up my car again. Truly recommend these guys!

Claudia, we appreciate the opportunity to service your car. Thanks for the 5-stars!

- Placentia Super Service
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