Thank you for the 5-Stars, Rudy!!
Thank you for the 5-Stars, Robert!
Very disappointed after keeping the truck 5days the salesman up charging a $1500 labor job to $4000 asking $5500 to replace the (upper oil pump???) and when I decline your services you do not put the truck back together like yu found it. You left the wheel wells off.... Smh
Problem at the front desk. Unfortunately I was attended by one of their agents who was overly rude possibly having some problem in his life. This was my first time to get my car serviced there. The pics of my car sent by the shop repairman showed some color sprayed next to the car door(driver side) whereas my car was all clean when I brought to the shop(so I think that upset front desk/sales agent may be behind it). The report on my car wrongly reported there a bunch of things (fluids) as low level which was definitely made up report. Later I took my car to a Lexus dealership and it reported no fluids needed to be replaced. So I will not trust this place, though the main thing for which I took my car there was repaired/replaced correctly.
Hello Kanwarbir! We apologize for the reasons that prompted you to share this feedback. We attempted to reach out to discuss your review. Please contact us back or contact our District Manager Don at [email protected]
Last time I came here, I got my wiper blades replaced, they only put one on, so when I went to use them, they scratched my windshield. I told them about it when I came to get my front brakes done, he told me they couldn’t do anything but sell me another one. Now onto the brake service, for one it was $800 for just my front brake pad and rotor on a daily driven mazda. They took 5 hours for just the brake pads, and I had to leave for an appointment before they could put on the rotors. When the mechanic brought out the car, he told me that the service was ridiculous for how long it took, and that I should ask for money back and a free car wash. After the appointment, the replaced the rotors, and told me I needed a new belt tensioner because it was leaking. They quoted me $750 and that it was a very extensive process. Took it to another shop because I had a feeling they were ripping me off, this shop quoted me $250 for the part $150 for the labor $400 total, had it done in 90 minutes. Won’t be coming back here I recommend you stay away.
Hello Max! Thanks for your feedback. We apologize you had a poor experience with us. Prices do vary from shop to shop based on a variety of things. We're happy you got the issue taken care of. Please contact us if there's anything we can do in the future.
I had the brakes serviced here a couple of months back based on the recommendation of the service manager. Shortly after, the brakes start to squeak. When I took the vehicle back in for inspection, I was informed that the squeaks are not due to any defects on the pads or the rotors, but rather, it is due to a shock that may be worn and therefore putting more pressure on the brakes, which subsequently, overheats the rotor. If shocks are not serviced, then the rotors will fail prematurely, nullifying the warranties... My issue is, this seems like a round and about way to try to steer away from resolving the brake issue, which I did not have prior to getting it serviced at the shop...
Hello Robert! Please contact our District Manager. You can reach him at [email protected]. He has already attempted to reach out to you twice. Thank you for your time.
Came in for a smog test. The person I was served by was exceptional. He was pleasant, kind and gave me a lot of good advice about cars in general. I really appreciated their wide offerings of snacks and drinks. The popcorn and hot chocolate made my wait much more bearable. I would definitely consider bringing my car there for future repairs. Thank you for the wonderful service experience.
Thank you, Connie, for the great review! We're thrilled to know you appreciated all the little extras we offer while you wait for you service to be completed...and our exceptional service ;) We look forward to welcoming you back when your next service is due!
The people at the location are nice and friendly. The operation seems efficient. They were able to get my truck in quickly. The problem came from the diagnoses. They said I needed cam chain tensioners; that was a 4k job and is a known issue on my truck, but the sound I was hearing didn't match what other people experience with this issue. I didn't get the work done. The problem was the starter. I figured it out on my own and replaced it at home. I have taken 3 different vehicles there, and they have recommended very extensive and sometimes incorrect repairs. I am afraid this visit will be my last to their shop.
Brought my car here last year for wheel alignment, never had any problem since my car has front lip which wouldn't be a problem to their rack, paid almost $200 for it. Now that they have a coupon on their website for Wheel alignment, they told me they can't bring it to the rack.
Hello Levin! We attempted to reach out to you via phone and text. We apologize for the situation. We attempted to pull your vehicle onto our alignment rack, but with the aftermarket front lip you have installed, we would have damaged your vehicle by doing so. You're welcome to remove the lip and we'd be happy to try again (we advised you of this while you were here). Also, you paid $149.99 for an alignment back on May 29, 2024 which is our normal price for an alignment on your type of vehicle. The promotion on our website is for a free alignment "check". That means we tell you if you need an alignment or not, but the actual service is still the same price you paid ($149.99). If you have any further questions, please contact the shop and ask for Ben or contact our District Manager Don at [email protected]
Always a great experience with Placentia Super Service, and Joe is so nice!!!
Thanks, Leah, for the great review! We're happy to hear you had a great experience with Joe and the rest of our Super Service Team! If you need anything else for your Nissan Juke, don't hesitate to give us a call! :)