Placentia Auto Repair

These guys are the real deal—they tell you straight up what's wrong with your car, no BS or upsell. Everyone up front is solid, but Deon has helped me both times and went above and beyond. I finally found a shop I can trust 100%. This is my go-to spot from now on! The free snacks are a nice bonus too.

A check engine light for a bad coolant thermostate became a major upgrade to decades of wear & tear on the under-carriage and suspension system on my 2004 Chevy Malibu. Dion was professional, informative, helpful and worked to get the best price possible. ReeAnn was charming and drove me home and picked me up when the car was read, which was a nice service. I had a good experience and would recommend Super Service.

This place was very helpful, accommodating, knowledgable, and professional. I especially want to recognize Joe and Gilbert (others helped me as well, but I didn’t get their names). There was one recommended service I thought was overpriced (unless I’m misunderstanding the current market), but otherwise the pricing of the other items was reasonable.

They did a great job on my alignment. Especially since I have a lifted truck, they helped me get the right alignment while still maintaining proper clearance to ensure I didn’t rub. Highly recommend Placentia Super Center!

Justice and Thomas were above and beyond professional and great service . Thank you guys will be back soon

won’t ever come back

Very professional in ever way.

I came in to do my brakes after I called and they said they could “take my truck in now.” I get there and they immediately give me a price that was $100 more than what they said on the phone. They also tried selling me new rotors which I did not need. They eventually brought the price down $60 and I just wanted this done as I run a business and don’t have time to do them myself. They are local and I wanted to support. After leaving, my check engine light came on and the computer for my truck started glitching. My truck eventually broke down and I had to reset the entire computer which cost me a lot of money. They also did a “free inspection” and must have forgot to put all the fuses back in all the way. It took them 4 hours to do just brakes. Please be aware of this shop. I never like to put bad reviews for anyone but this ruined my entire week.

Dear Mr. Cornwall, I am writing to formally express my deep dissatisfaction with the service I received from your Super Service locations in Aliso Viejo and Placentia regarding my daughter’s 2008 Lexus RX 400h. In late February 2025, I brought the vehicle to your Aliso Viejo location after it began displaying several warning codes that appeared to be related to a failing hybrid battery. I met with Dion, your store supervisor, who conducted himself professionally and advised that the vehicle would be inspected. After approximately one week, Dion informed me that the diagnostic results indicated a faulty inverter, estimating that a new replacement would cost between $6,000 and $7,000. Given the car’s age, we agreed that sourcing a used inverter would be the most practical solution. I located a used unit on Amazon and had it shipped directly to your shop. After nearly four months, I finally received the vehicle back on June 28, 2025. Unfortunately, after only three days of driving, the same issue reoccurred—multiple warning codes appeared, and the vehicle lost all power while I was on the I-5 freeway, leaving me stranded. I had the car towed back to the Aliso Viejo shop via AAA and again spoke with Dion. Following two additional months of diagnostics, Dion informed me that the car needed to be sent to your Placentia location for further evaluation. During this time, I spoke with your district manager, Don, whose demeanor was notably unprofessional and dismissive. At one point, he remarked, “Why are you bothering my team and me?”—a statement I found both inappropriate and disrespectful. Don insisted that the inverter needed replacement once again and stated that his supplier could provide a better-quality used part than the one I had provided. Despite my concerns about repeating the same repair, I agreed to proceed, having already invested $1,100.41 in labor at Aliso Viejo and $700 for the original inverter. I emphasized that if the issue was unrelated, I would pay accordingly, but repeating the same work should not come at an additional cost. After continued delays and disagreements, the vehicle was finally returned to me on September 4, 2025—more than eight months after I first brought it in. Don charged me an additional $1,771.65 for the same type of repair work, bringing my total expenditure to $3,572.06. What is most troubling is that within 24 hours of picking up the car, the same dashboard warning lights reappeared, indicating that the issue remains unresolved. Mr. Cornwall, I find it unacceptable that after eight months, multiple repairs, and thousands of dollars spent, your shops have failed to properly diagnose and repair the problem. Equally concerning is the dismissive and condescending manner in which I was treated by your district manager. I have since reached out to Dion at the Placentia Shop without a response from your team. I am requesting a full investigation into this matter and a complete refund of the $3,572.06 I have spent to date. If this issue is not resolved promptly and satisfactorily, I will have no choice but to pursue action through Small Claims Court. Thank you for your attention to this matter. I hope to hear from you soon with a resolution. Sincerely, Denis Doulgeropoulos