I really trust my car is in good hands at Placentia Super Service. I had a lot of work on my suspension that needed to get done, and they had great communication with me throughout the process. I really like that they include photos of the parts, still attached to my car when they did the inspection, so I could see exactly how bad the condition was before making a decision to move forward with the work. I’ll be back again in the future.
Thank you for the great review! We’re glad our communication and inspection photos helped you feel confident in your repair decisions. We truly appreciate your trust and look forward to taking care of your Fiat again :)
Great customer service & attention to detail. Highly recommend!
Thank you for the review, Aurora! We look forward to seeing you again when your '08 Mustang is due for its next service :)
Really happy with my experience at Super Service! The whole place is clean, modern, and very welcoming. The waiting area is really nice, and you can tell they use modern equipment and take pride in their work. A special thank you to Dmitry, who serviced my car. He was very knowledgeable, professional, and took the time to do everything carefully and correctly. I really appreciated his attention to detail. Everyone I interacted with was friendly and helpful, and I felt the service was reasonably priced as well. I’ll definitely be coming back. Highly recommend Super Service!
Thank you so much for the wonderful review, Anzhelika! We’re glad you enjoyed our facility and had such a great experience with Dmitry. We truly appreciate your kind words about his knowledge and attention to detail, as well as your recognition of our friendly team and fair pricing. We look forward to seeing you again!
Great customer service. Friendly staff.
Thank you so much for the review, Guillermo! We look forward to being of service to you again! :)
Car was repaired
Thank you for the review, Kenneth!
Excellent service, easy to book an appointment and people are professional and knowledgeable about the car mechanics
Thank you for the review, Jose! We truly appreciate your kind words and look forward to seeing you again when your Toyota Corolla is due for its next service :)
This place was promising at first since Yelp referred me to them. This review goes for my plug in hybrid van. If you have one, please do NOT go here. Let me just say, what was supposed to be a one day diagnostic test, turned into several days. This could be because per David, they have only 1 hybrid/electric tech & 'he had been very busy with other cars'. After a couple of days, I get a call and he tells me that diagnostic still has not finished and they were leaning towards the battery. He tries to upsell me on replacing the battery with a '3 year warranty' and that if I go to the dealership for a recall swap out it would take months to finish. I tell him let me see if it's worth it than spend on a new battery & at the end of the convo he says 'well we don't know for sure if it's the battery' so we'll have to wait after diagnosis'. Why in the heck would you try to sell me a new battery with warranty and tell me you were leaning towards that as the problem and at the end say well we don't know. Red flag !! Following day, he calls me and says good news, it's not the EV battery and it has to do with connection port. Relief, sinks in my head. But David now calls to tell me, since diagnosing is taking more than an hour, we will have to charge you an extra $400+ on top of the $225 for diagnosing exactly what the problem is. So I have to pay more money for the only tech who works with hybrids who is already busy for a total of close to $700 just to pinpoint the problem & not even do the repair. Wth!!!! Double red flag . Here's the kicker, the following day I want my van out of this shady place and will suck up the cost of the diagnostic testing of $225 so I ask for the report. David says to me that they don't have a report and rather a story of what was tested. So I ask him for it and he says that the 1 hybrid specialist tech had to leave on a family emergency. Okay, so David can't pull it up. I don't get it. It's only the tech that did it can. How do I even know diagnostic was even done? After speaking with David, a tech taps David and says 'we CAN'T find the 'story' just drop the diagnostic fee for him'. Triple red flag Apparently if they say a diagnostic test is done,, it's done. No report or anything. Don't you think paying $220 or even more if it takes longer , you can't provide a written report. This review is based on my hybrid van and this place nickels and dimes you left and right. BEWARE. Especially when it comes to diagnostic testing with this place: definitely won't be back.
Good afternoon Jensen and sorry that you felt you should leave this review. You came to us to replace a part that was recommended to you by the Chrysler dealership for your Pacifica Hybrid. Upon check in we advised you that before replacing the part you requested that we should to a diagnostic. You did not want to do a diagnostic due to you being at the dealer. We replaced your part and it did not fix the issue. At this time we informed you that we need to start with 1 hour of diagnostic time and that if the issue was easily found you would not be charged for the diagnostic. We then spent 3 hours on your vehicle going through multiple system with 2 technicians on your vehicle. At this time we called you back and informed you that we were going to check the hybrid battery health in each cell and make sure it was good and at the same time we were going to call the dealership to check for recalls or extended warranties for you. At this time you requested a price for a battery although we informed you that we were not at the point of thinking it had a bad hybrid battery. After we got this information and called the dealer for you, we informed you that all the cells in the battery were perfect and that the hybrid battery has a large extended warranty and they do not sell them due to that extended warranty but that you did not need it anyway. At this time we informed you that the charger was not communicating with the vehicle and the vehicle did not know it was charging. We then asked for additional time from you to finish the diagnostic to get to the bottom of the issue. You said "no" you did not want to do that and decided to pick up the vehicle. When you showed up we still did not charge you for a diagnostic. And we did not have the time to finish with the diagnostics to give you a report. We would love to figure the vehicle out for you, but this would be the same process. Feel free to reach out to me at [email protected]
Great, first experience in a new neighborhood. Highly recommend.
Welcome to the neighborhood, Jamie! We look forward to being of service to you for many miles to come :)
Thank you for the review Lana!
During a moment of stress and uncertainty when your car stops working. I took my car to Placentia Super Service and was helped by Ricky who made the process easy and stress free. He was clear and thorough with explaining diagnostic result and options. I got my car the next day working like new. I was also impressed with the cleanliness of the front desk, not something you usually see.
Thank you so much for sharing your experience, Itzel! We’re glad Ricky was able to make a stressful situation easier by clearly explaining your options and getting you back on the road so quickly. We truly appreciate your kind words about our team and customer area. Thank you for trusting Placentia Super Service—we look forward to taking care of you again when your Nissan Rogue is due for its next service :)