Placentia Auto Repair

Set up an appointment on their website and was able to make one within the hour, first thing on a Monday morning. My '07 Tahoe was starting to feel like it wanted to stall out and sounded horrible as I exited the freeway the evening before. Dropped it off at 8 am, and by 10 am I had a text with a link that took me to my inspection details and the health of my vehicle. It was noted with random misfire on cylinders #1 & #8, and recommendation said "need new motor". When I read that, I immediately called and spoke with Don. He then explained it at length with me. He said to him, it appears that a couple of the valve lifters collapsed and confirmed the cylinder misfiring. Worse case scenario a new motor that can be as expensive as $12K, but he couldn't be sure without taking it apart. Most of that price is labor. Which I had understood. Fast forward a few days.....turns out Don was RIGHT!!! While it was still about half of the original estimate, at least I didn't need a new motor. It was in fact the valve lifters and cylinder misfiring that was causing my vehicle to get sick. At first I had considered just not putting the money into it, however, I only have 75K miles on it, and I take really good care of the vehicle. Prices of new/used cars right now are nuts, and of course not having a car payment was considered. I am very happy with the work that was done, the ease of getting it there, looked at and fixed within a week, and especially the staff service of every employee I interacted with regarding this issue. Absolutely confident in their work and service and will absolutely use them again and again and again!!!!

I arrived here with my 2017 Dodge charger police pursuit vehicle and immediately noticed how clean and organized their place was. This shop went hands on my vehicle in trying to figure out why my stability control light kept coming on. When I came back for my vehicle the problem was fixed. No more vehicle stalls and runs smoothly. Couldn't be happier this is my go to mechanic shop now from here on. These technicians know their stuff. Benjamin and Ari thank you now my car is finally fixed afters weeks of going to different mechanic shops and could not fix my electrical issue. I trust these technicians with my car and will not be going to no other shop but this one. Best customer service. Really go above and beyond for their customers. Honest mechanic shop. The best of the best! Glad I found them on google.

I have been having my car serviced here for the past 5 years. The service is excellent. The staff is top notched and know their stuff. On a couple occasions I have waited in their waiting area. With wide screen tv, wifi, snacks and cold drinks not to mention a coffee machine with a nice selection of coffees you won't be disappointed. I would recommend PSS to all. First rate place

I’ve known Bob since he was in high school and taking auto mechanics, I highly recommend him and his staff his location is beautiful and well run shop they are totally honest and diagnosed my car correctly. I will definitely be back for any of my future auto repairs, highly recommend this facility.

Great service from my initial contact for just an oil change, to a recent major repair that was just as quoted and finished in a timely manner. Great Service!

Great service friendly, Ben got my suburban ready for off roading again.i bring all my vehicles here, pocket friendly prices also.

Placentia Super Service is probably one of the best, if not THE best, automotive repair location in Southern California. Bob, the owner is a businessman who places his clients first before the $$$. He is as honest as a businessman can be, and i would rate him 10 out 10 when it come to integrity. He honors God first and then his customers, and that is an unbeatable combination when dealing with people, who generally distrust auto repair services. The work performed on my 2014 lincoln was very professional and expeditious. I drive 22 miles just for oil changes at Placentia Super Service. Trust is my reference for this business.

Very attentive and upfront with everything since I started taking my vehicle to them. They are always available to take your call and getting an inspection report via text with images is great!

My first time here.. such personal service... Alex was very welcoming and helpful!

This is a long overdue review for Placentia Super Service. I feel like Bob & Andy and the entire crew at Placentia Service deserve far more than 5 stars for providing beyond excellent service over the past two years that I have been taking my car(s) to them for various repairs/oil changes/etc. . After taking my car to a different auto shop/mechanic for over 10 years, they stopped providing transportation services, which I need as I am the only driver in my household. Also, I was ready to transfer anyways as I was no longer satisfied with my prior shop. I had kept an ad for Placentia Super Service for quite awhile and decided to take my car in for an oil change, etc. When I first called Super Service, back in 2018, I spoke with Bob, who was very friendly and helpful. Their "Friendlier Service" part of their ad is absolutely 'Truth in Advertising'. Also, as a woman going into any auto shop, I never know what to expect. Bob was very kind and helpful, and put me at ease so I felt comfortable going in to the shop and getting my car worked on there. The service provided and rates were very fair and there was no pressure to get work done that my car didn’t need. There were no excessive charges/rates, nor anything that seemed excessive. Every time I have taken my Honda in for service, they have provided an evaluation, which they sent to my phone/email, and I was able to see what was urgent, what could wait, and what condition my vehicle was in overall. This way I was able to decide what to have done, or postpone, according to my budget and what is necessary or urgent. Since I have been a customer, they also sent me coupons, some of which are also available online. It is very clear at Placentia Super Service that they truly care about their customers. In addition to friendliness, and excellent mechanical/repair work, they provide a lot of extra niceties, such as transportation to/from your home, or other (if needed), TV, snacks and drinks in their waiting area, and a concierge service if desired/needed. This year they have gone all out to provide a COVID safe environment in every respect possible. Recently, I took my mom’s car in for an oil change, and some other services, and they provided a concierge service that was outstanding. They came and picked up my vehicle, did the work, and brought it back when it was ready. This was very reassuring and I was very happy they offered this service since I usually need a ride home and back to the shop later….and this way with COVID, they made the whole process safe and seamless. If you really want an outstanding auto shop, I highly recommend Placentia Super Service. Both Bob and Andy (Co-Owners) and all of the crew that works there are super friendly and kind, and they do an outstanding job.