Placentia Auto Repair

Came in with a minor noise, left with a huge charge, a safety concern, and no responsibility taken I brought my Toyota Camry to Placentia Super Service on 6/12 for a light whistling noise from the front wheels when reversing or turning slowly. The brakes otherwise worked fine. Instead of a small fix, I was sold a full front and rear brake job (pads and rotors) plus add-ons: a fuel/air induction service, an air filter, and a transmission service. The total came to about $1,796. I agreed to the extras because I trusted that after a big service my car would run trouble-free. But when I checked my old air filter myself, it was nearly clean and did not need replacing at all. It made me realize some of these add-ons were sold to me whether I needed them or not. That bill also had a $42.89 "Total Fees" line with no explanation. When I questioned it, since I had taken all four old pads and rotors home myself and there was nothing to dispose of, they refunded only $20, and only because I asked. I should never have been charged it. Right after that service my brakes lost their firm feel. The pedal went soft, sinks far down, and the car no longer stops the way it used to. On two separate occasions I narrowly avoided rear-ending the car in front of me on the freeway, because the car took too long to stop and the pedal felt spongy. This is a serious safety issue. I returned on 6/19. Instead of honoring the warranty, they charged me another $150 for a brake fluid exchange and master cylinder service. It still wasn't fixed. On 7/24 I came back again. This time their own technician documented the problem and blamed paint and coating transfer from the rotors they had installed, which glazed the pads. They replaced the front pads and rotors under warranty, but the braking still isn't right, and I was told that if it continues I may need to pay for a "higher-quality aftermarket set." So after charging me a premium up front, they admitted in writing that the parts they installed were inadequate and suggested I pay again to fix a problem they caused. (I've attached that invoice so you can see it.) Every time I came in for warranty or follow-up work I was told they were short staffed, yet staffing was never an issue when it was time to charge me. When I asked to speak with the manager, I was told he was unavailable, even though he was on site. Corporate called once for feedback and never followed up. It felt like the approach at the front desk was to keep charging for one service after another, whether or not it addressed the actual problem, until the customer either gave up or ran out of patience. As a customer, I was made to feel like I didn't know any better and could be billed for anything. Six weeks, three visits, and about $1,950 later, I'm left with a safety concern, brakes that don't stop properly, that started with their work and is still not fixed. I don't recommend this shop.

Ricky was very helpful, they fit me in for an emergency transmission service!

Placentia Super Service saved the day for our family when our Suburban’s transmission overheated while driving from San Jose to Irvine. We were only in Irvine for four days and they were able to perform the necessary repairs to get us back on the road within a day and a half. Ricky was great to work with, the staff was friendly, and the waiting room was clean with lots of snacks. Highly recommend!

Placentia Super Center was amazing. They give timely updates, photos/videos of the issues, quick service, and overall, great customer service. They also respond quickly to calls and text messages.

Poor Workmanship Brought my 2017 Subaru Forester here because the AC was blowing hot air. I paid $2,496.13 to remove and replace the compressor, but only a couple of days later, it was blowing warm air again. When I took it back, they refused to take accountability. They claimed it was a completely "new" issue, diagnosed a leaking evaporator core, and wanted to charge me another $1,822.37 (which supposedly included a $300 discount) to tear apart my dashboard, and remove and replace the evaporator core, for a 3-day repair. I declined and took my car straight to the Subaru dealership for a second opinion. The dealership immediately found that the actual cause of the leak was coming from the compressor outlet and expansion valve. The compressor O-rings were dried out and squared, and the expansion valve was missing a required second O-ring, while the single one installed was the wrong size. The dealership fixed the butchered installation by replacing the O-rings for $770.61 (labor and parts), and my AC works perfectly now. See the pic of the receipt from the dealership with the description of the work actually completed and the cost. The first shop completely misdiagnosed the issue to cover up their own poor workmanship and tried to charge me for an expensive, unnecessary remove and replace of the evaporator core behind the dashboard. See the pic of the receipt form this repair shop with the description of the work to be done, and the estimated cost – and the evaporator core wasn’t even the problem. Poor workmanship, zero accountability

Good service.

Excellent communication, Chris is the best. I came here because of the near perfect 5stars and 1000 reviews, Super Service did not disappoint.

Just want to give a huge shout out to Ricky and his team over here at Placentia Super Service. This is now the 3rd time taking my 93 RX7. The first time I brought it, they replaced my Clutch and Flywheel and he was super transparent with pricing and updated me with completion. 2nd time I brought it, my clutch was not engaging properly so they fixed that. 3rd and recent, I brought it in for the Power Steering pump. Ricky has been nothing but honest and I am so glad my vehicle has been serviced here with this team. My car runs smooth and great! Looking forward to getting all my major services here with this team in the future.

Incredibly overpriced. Very poor communication. They’re probably super busy and it’ll take way longer to get your car done even though they price you out super high. I’d recommend taking your car somewhere else.