Placentia Auto Repair

Very disappointed after keeping the truck 5days the salesman up charging a $1500 labor job to $4000 asking $5500 to replace the (upper oil pump???) and when I decline your services you do not put the truck back together like yu found it. You left the wheel wells off.... Smh

Problem at the front desk. Unfortunately I was attended by one of their agents who was overly rude possibly having some problem in his life. This was my first time to get my car serviced there. The pics of my car sent by the shop repairman showed some color sprayed next to the car door(driver side) whereas my car was all clean when I brought to the shop(so I think that upset front desk/sales agent may be behind it). The report on my car wrongly reported there a bunch of things (fluids) as low level which was definitely made up report. Later I took my car to a Lexus dealership and it reported no fluids needed to be replaced. So I will not trust this place, though the main thing for which I took my car there was repaired/replaced correctly.

Last time I came here, I got my wiper blades replaced, they only put one on, so when I went to use them, they scratched my windshield. I told them about it when I came to get my front brakes done, he told me they couldn’t do anything but sell me another one. Now onto the brake service, for one it was $800 for just my front brake pad and rotor on a daily driven mazda. They took 5 hours for just the brake pads, and I had to leave for an appointment before they could put on the rotors. When the mechanic brought out the car, he told me that the service was ridiculous for how long it took, and that I should ask for money back and a free car wash. After the appointment, the replaced the rotors, and told me I needed a new belt tensioner because it was leaking. They quoted me $750 and that it was a very extensive process. Took it to another shop because I had a feeling they were ripping me off, this shop quoted me $250 for the part $150 for the labor $400 total, had it done in 90 minutes. Won’t be coming back here I recommend you stay away.

I had the brakes serviced here a couple of months back based on the recommendation of the service manager. Shortly after, the brakes start to squeak. When I took the vehicle back in for inspection, I was informed that the squeaks are not due to any defects on the pads or the rotors, but rather, it is due to a shock that may be worn and therefore putting more pressure on the brakes, which subsequently, overheats the rotor. If shocks are not serviced, then the rotors will fail prematurely, nullifying the warranties... My issue is, this seems like a round and about way to try to steer away from resolving the brake issue, which I did not have prior to getting it serviced at the shop...

Came in for a smog test. The person I was served by was exceptional. He was pleasant, kind and gave me a lot of good advice about cars in general. I really appreciated their wide offerings of snacks and drinks. The popcorn and hot chocolate made my wait much more bearable. I would definitely consider bringing my car there for future repairs. Thank you for the wonderful service experience.

The people at the location are nice and friendly. The operation seems efficient. They were able to get my truck in quickly. The problem came from the diagnoses. They said I needed cam chain tensioners; that was a 4k job and is a known issue on my truck, but the sound I was hearing didn't match what other people experience with this issue. I didn't get the work done. The problem was the starter. I figured it out on my own and replaced it at home. I have taken 3 different vehicles there, and they have recommended very extensive and sometimes incorrect repairs. I am afraid this visit will be my last to their shop.

Brought my car here last year for wheel alignment, never had any problem since my car has front lip which wouldn't be a problem to their rack, paid almost $200 for it. Now that they have a coupon on their website for Wheel alignment, they told me they can't bring it to the rack.

Always a great experience with Placentia Super Service, and Joe is so nice!!!

Warning!. Overcharges Questionable service. Poor follow-up. Expensive. Mechanical problems paid for, not solved. Experiencing new vehicle problems after visit. Never added the coupon discounts. Indicators that some work was never performed, per dealership.

I thought I give them another chance after having previous issues. After paying much $$$, I picked up my vehicle from Placentia Super Service. I had brought my vehicle in before a long trip for some safety concerns and issues I was having with my vehicle running rough and stalling in traffic. I also requested the brake pads be replaced as required. They did not service my brakes as requested, stating “Your brakes are fine”. I noticed they also did not rotate the tires. Shortly after receiving my vehicle back and a 300 miles away and in the rain, my vehicle failed in traffic. This is the second time this type of problem has happened where the customers vehicle are operating worst than it did before they touched it!! I ended up having my vehicle towed to another shop, a dealership. All the work took a few weeks to diagnose, repair, replace, correct and pay for the work preformed. The dealership also pointed out that the brake pads should have been replaced at Placentia Super Service, since one was at 2mm! Like a previous visits to Placentia Super Service, they have not been accountable when I reached out to them. I have not heard back from P.S.S. since my last communication over a week ago. *I recommend others read their 1 and 2 star reviews on Yelp and google. Interestingly, many of their 5 star ratings and reviews are by people that only have a couple of check in or reviews or less. I suppose if you are only seeking smiling and persuasive staff this could be a place for you.